Complaints

There are several ways to give us your feedback or register an informal complaint with LUU. We always aim to respond to complaints within 7 days.

• Use this complaints form
• Speak to the manager of the service you are complaining about directly.
• Contact the Help & Support desk and they will refer you to the right department or pass on the complaint.

If you are unhappy with the response you are given, or if you feel your complaint is very serious, you can use our Formal Complaints procedure (Bye-Law 8). Download the formal complaint form here, and once complete submit it to the LUU Complaints Officer.

If your complaint is valid, it will be investigated, evidence gathered and those involved may be asked to provide evidence, although no formal hearings will be held.

You will then receive a written response within 15 working days. This response will cover the findings of the investigation, any mitigating circumstances and appropriate further action. If your complaint is upheld, it will detail any further action being taken. If your complaint is not upheld, you will be informed that you have the right to raise the complaint with the Independent Complaints Officer of the University of Leeds.